Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
Ciren Eats is a website operated by Ciren Eats Limited
(a private company whose owners are legally responsible for its debts only to the extent of the amount of capital they invested.)
Ciren Eats is a business where food is made and prepared by independent restaurants and delivered by us.
The purpose of our Service is to provide a simple and convenient service to you, linking you to the Partner Restaurant and menu of their choice and allowing you to order Meals from them. Ciren Eats markets Meals on behalf of our Partner Restaurants, concludes orders on their behalf and delivers the Meals to you.
Ciren Eats offers an ordering and delivery service from our partnering restaurants where each restaurant has a corresponding delivery radius. This is to ensure that the meals reach your door in their best condition whilst enabling as many customers to be a part of a maximum delivery radius. Delivery for participating restaurants will not be available to customers outside of the delivery radius. We do not accept orders to individuals outside the radius. Operating hours of different partnering restaurants vary and are not shown on our website, please visit participating restaurants operating times elsewhere. For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels.
Ciren Eats reserves the right to refuse to deliver any order if we suspect the order has been fraudulantly placed.
All meals are subject to availability, your partnering restaurant may offer an alternative if the selected option cannot be provided. Our partnering restaurants may use nuts and other allergens in the preparation of their meals. Please contact our partnering restaurants prior to ordering if you have an allergy or dietary requirement. Ciren Eats cannot guarantee that any of our meals sold by our partnering restaurants or delivered by us are free of allergens.
our aim is to provide the best delivery service as possible and our drivers strive to deliver your meals within a reasonable time if the time has been set for ASAP however some external factors which are beyond our control may hinder this time such as road conditions, weather and the volume of orders. Considering these factors Ciren Eats reserves discretionary right to accept refunds from customers within a reasonable time before food preparation has started. In the unfortunate event that a restaurant must cancel your order after it has been accepted the restaurant will notify you. We and our participating restaurants have the right to cancel any order, before or after acceptance and will notify you immediately of such cancellation. You will not be charged for a cancellation of your meal and we will reimburse any payments made the same method originally used by you to pay for your meal.
SALE OF ALCOHOLPersons placing an order for alcohol from our Partner Restaurants must be aged 18 or over. Alcoholic beverages can only be sold and delivered to persons aged 18 or over. Ciren Eats operates the Challenge 25 age verification policy whereby customers who look under 25 will be asked to provide proof of age to show that they are aged 18 or over. By placing an order that includes alcohol, you confirm that you are at least 18 years old. Ciren Eats reserves the right to refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over. Ciren Eats also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.
If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.
Price and payment
Prices are as shown from the menus with slightly increased prices from non-independent restaurants. A minimum spend of £12 is required to be eligible for delivery, changes will not affect orders already placed unless due to technical error prices include VAT. Prices are set by each restaurant and will vary between stores. Each restaurant will typically verify prices as part of the order process and its decision in relation to pricing is final and binding.
Events outside of our control
We and our Franchisees will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control and the reasonable control of our Franchisees and includes in particular (without limitation) the following:
If we and/or a restaurant fail to comply with these terms, we and/or the restaurant (as applicable) are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.
However, we and/or the restaurant (as applicable) are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you, us and the restaurant at the time of your purchase.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Using our Website
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice. We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact firstname.lastname@example.org straight away to let us know. We can deactivate your account at any time.
You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.
Intellectual property rights
We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.
Reliance of information posted
Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.
We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
Links from our site
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
If you do not want us to use your data in this way or change your mind about being contacted in the future, refrain from using the applications or amend your preferences to suit your individual needs.
By submitting comments and feedback regarding the Website and the services, you consent to the use of such comments and feedback on the Website or social profiles to be used in any marketing or advertising materials related to Ciren Eats and or partnering restaurants. We will only identify you for this purpose by your first name and the area you reside in, in the format of “NAME from CITY”
The information you provide to us will be transferred to and stored on our servers or any data storage devices and kept until lawfully acceptable or until needed.
If you have used our website and consented we may allow carefully selected third parties, including marketing and advertising companies, including any of our affiliates and associates, to contact you occasionally about services that may be of interest to you for example special offers or vouchers. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please amend your preferences accordingly, or refrain from using our applications.
We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce our Website Terms and any other agreement; or to protect the rights of Ciren Eats, Partner Restaurants or others. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention in accordance with relevant statutes.
Information Security and Data Storage
We take reasonable and necessary steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires unless stated by otherwise by any authoritative source.
Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. We are not responsible for any damage or loss attained by this act or omission.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take every step to protect and store your information, we cannot guarantee the safety and security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access or fraudulent acts.
Changes to our Policies